Access your Utilities Online!

You can access your utilities account through our customer portal at myaccount.lovgov.org. Utility Billing staff will be happy to help guide customers needing any help with this system.

In addition to paying bills online through the new customer portal, customers can always pay in person at the utility billing office, or drop their payments in the dropbox on the exterior south wall of the office.

Pulse billing is unchanged. Please continue to pay your Pulse bill online, bring it to the Utility Billing office, or drop it in the dropbox on the side of the building.

Monday through Friday, 8 a.m. to 5 p.m.
Please note - We are closed 8-8:30 a.m. every Friday for staff meetings. 

Customer service hours have been changed in order for staff to implement the new utility billing system. Pulse customers can continue to access Technical Support 24/7/365. Scroll down for more information on Pulse.

Utility Billing Office:
500 East Third St., Suite 100
Loveland, CO 80537
Phone: (970) 962-2111
Fax: (970) 962-2902
Email: UtilityBilling@cityofloveland.org

The Utility Billing Division sends utility bills to more than 40,000 accounts each month. We process connects and disconnects of City utility service, respond to billing questions, delinquency and collection-related issues, and process payments.

Loveland Pulse

Learn more about the City's broadband internet service, sign up for City Internet, and pay your Internet service bill online.

 

Understanding Your Utility Bill

Got questions about what all the different charges on your utility bill are for? Check our utility bill guides for residential and commercial utility bills. 

Rates, Charges, and Fees

Find out more about your water and power rates here

 

Final Estimates for Title Companies

  • Submit information on our Final Estimates form.
  • For questions, please call Utility Billing at 970-962-2111.
  • Start service requests can be submitted online.
  • Title companies can only ask for a Final Estimate.

 

 

Loveland Water and Power

LWP is a municipally owned utility providing power, water, wastewater and broadband services. We strive to be recognized by the community for excellence and integrity in providing reliable service and long-term customer satisfaction.

Learn about your usage and how it compares to similar homes, and check out LWP's energy efficiency and water efficiency programs.

 

 

Trash, Recycling and Yard Debris Collection

The City provides curbside collection of Trash, Recycling and Yard Debris. The Recycle Cart is collected bi-weekly and is funded out of a monthly, universal City fee on the City of Loveland utility bill. Yard Debris is collected weekly, April–November, for an additional monthly fee. The Trash service is volume based and billed based on cart size. Learn more about these services.